Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing their work?
Mentoring Techniques
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they're normally well-meaning, it can be a challenge to your concentration and productivity.
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age of Internet browsers, it can be more difficult to tell the difference. This lesson addresses why this problem happens.
Your Customer Service Strategy
Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson describes the importance of deploying S.M.A.R.T objectives.
How To Ruin A Virtual Meeting
ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING
ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to ...
Helping All Types of Thinkers Reach Their Potential
Neurodiversity at Work
In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and ...
Mastering the Hybrid Workforce: Keys to Effective Remote Team Management
Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.
Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.
4.8/5 stars from hundreds of reviews
