Everyone is in sales. Whether you’re selling customer satisfaction, an additional service, a product or even an idea, knowing the proper closing questions to ask will result in a more engaged customer base. Closing is defined as any question you ask or action you take that results in a commitment to do business. We invite you to ...
Tie-downs are short questions that come after your statement, and get the customer in the habit of thinking and saying "Yes!"
Understand that rejection is a natural part of the sales and service process. It's also not personal....the prospect is rejecting an idea, not you.
It's not all about YOU! Stop over using the word "I" in your presentations. Choose wording that involves the customer in the conversation and decision.
Do your customer-facing team members understand the differences between features and benefits?
Blog entry describes the subtle art of using "soft-questions" to up-sell, cross sell and invite customers to do more business.
Explores the importance of open-ended questions when assisting customers.