Here's What You Need to Know About Boosting Employee Customer Service Skills
Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most ...
ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING
ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to ...
Neurodiversity at Work
In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and ...
Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in ...
The unfortunate reality of working in a customer-facing position is that sometimes, customers will be unhappy with your product, service or company. In some unfortunate situations, those customers might even be irate. As difficult and unfair as these situations can be, they often ultimately ...
Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.
4.8/5 stars from hundreds of reviews
