Illustrates the 7 parts that make up The Service Mentality.
Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
Explores the importance of open-ended questions when assisting customers.
This blog article serves up ten important reminders to improving customer service skills.
Telling an upset customer to "Calm Down" will actually have the opposite effect.
Probing questions are a type of open ended question that follows up to tack down specific information.
Many service professionals face repetitive situations....the same type of call over and over. It's important to make that interaction feel fresh for your customer.
Most people like hearing their name. This short video lesson explains how to use, but not overuse, the customer's name.
Video lesson explores the importance of taking ownership after any service mishap.
Listening is a critical part of serving your customers. And a big hurdle to developing great listening skills is the issue of jumping to conclusions.
When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.
Tie-downs are short questions that come after your statement, and get the customer in the habit of thinking and saying "Yes!"