The Service Mentality
Illustrates the 7 parts that make up The Service Mentality.
Telephone Skills
10 Essential Customer Service Skills
Here are ten simple, yet crucial reminders for delivering exceptional customer service on the phone.
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
60 Second Service Lesson | Avoid These Killer Words
Telling an upset customer to "Calm Down" will actually have the opposite effect.
60 Second Service Lesson | Probing Questions
Probing questions are a type of open ended question that follows up to tack down specific information.
Business Friendly Customer Service Training Program
Many service professionals face repetitive situations....the same type of call over and over. It's important to make that interaction feel fresh for your customer.
Monogramming The Call
Most people like hearing their name. This short video lesson explains how to use, but not overuse, the customer's name.
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
Avoid Jumping To Conclusions
Listening is a critical part of serving your customers. And a big hurdle to developing great listening skills is the issue of jumping to conclusions.
Forbidden Phrase #2: We Can’t Do That
When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer in the habit of thinking and saying "Yes!"
Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.
4.8/5 stars from hundreds of reviews
