Customer Service Training Blog

Do these three things to become the company that customers want to call Customers call businesses for any number of reasons – such as asking a question, verifying information or placing an order. While delivering customer service over the phone might seem more casual since the customer isn’t there in front of you, it’s actually ... Three Secrets to Boost Phone Skills

Up-selling, cross selling, suggestive selling – regardless of what you call it, if you’ve ever been a customer somewhere or worked in the customer service or sales industry, you’ll be familiar with this practice. Depending on your experience with this technique, you may be more or less in favor of its use. The reality is ... Five Simple Questions for Customers That Will Boost Your Sales

Neurodiversity At Work eLearning Series   ST. LOUIS (PRWEB)  ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: Neurodiversity At Work. This new animated series is designed to build awareness to help organizations better support coworkers and customers who think, learn or ... Press Release | Neurodiversity At Work

Neurodiversity at Work In March 2021, a cover letter handwritten by Ryan Lowry went viral on the internet. Lowry, an autistic man from Virginia, wrote the cover letter in an effort to land a job in IT or animation. In it, he explains his strengths, requests mentorship to help him learn and succeed, and asks ... Helping All Types of Thinkers Reach Their Potential

ServiceSkills eLearning Announces New Training Series: HOW TO RUIN A VIRTUAL MEETING ServiceSkills, America’s premier provider of customer service and soft skills training, announces the release of the newest addition to the ServiceSkills Library: How To Ruin A Virtual Meeting. Designed to address the many challenges inherent with online meetings, this new course takes a ... How To Ruin A Virtual Meeting

Online Meeting Etiquette  – by Nancy Friedman, Founder Telephone Doctor Customer Service Training Ok, here we go. I’ve had dozens of complaints on how people act on Zoom calls. And certainly not on purpose, we all know that. However, the need has come to go over the top ten ZOOM ZOMBIES as I’m calling them. ... Are you a ZOOM ZOMBIE?

We invite you to share this complimentary learning lesson with your team: Everyone is in sales.  Whether you’re selling customer satisfaction, an additional service, a product or even an idea, knowing the proper closing questions to ask will result in a more engaged customer base. Closing is defined as any question you ask or action ... Basic Selling Skills: Closing

Here’s What You Need to Know About Boosting Employee Customer Service Skills Research shows that up to 90 percent of Americans use customer service as a factor in deciding whether or not they will do business with a company. It is not hard to see why: as a customer, what stood out the most to ... How to Improve Customer Service

Conventional CEO wisdom is that top management is worth a fortune because of the high-leverage decisions they make. Exceptional employees can produce more.

A respectful workplace is not only calm and inviting, but it shows that all employees involved in the workplace are cooperative and willing to work with one another. When you enter an office that is clearly not a respectful workplace, you may immediately feel that it is not a professional or controlled environment.

Top organizations have identified seven traits they find in their highest performing customer-facing team members. We refer to these traits as “The Service Mentality.” Let’s look at each one.

The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever.