Customer Service Training Blog
How To Run A Successful Meeting
You know that helpless feeling when attending a poorly organized office meeting? One...
Proactive Customer Service
Everyone aims to deliver proactive customer service. Whether you refer to it as...
Five Frustrating Voice Mail Phrases
by Nancy Friedman, the Telephone Doctor Normally, I bet my audiences the cash that’s...
Ethics in the Workplace
Ethics in the workplace is a unique topic. Ethical matters normally don’t deal...
Sorry, that’s our Policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our...
“Echo Questions” Help Get to the Heart of the Matter
A triage nurse takes a call from a patient who says, “I’m not...
Conducting Interviews & Appraisals “The Power of You”
A position opens up in your company and you’re part of the interview...
Return on Investment of Staff Training
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays....
The Service Mentality
Illustrates the 7 parts that make up The Service Mentality.