Customer Service Training Blog
How to Build Multi-Channel Customer Service Skills
Part 2: How to Build Multi-Channel Customer Service Skills That Actually Work Understanding...
Multi-Channel Customer Service Skills for Small Business
Part 1: Why Multi-Channel Customer Service Is Make-or-Break for Small Businesses Your customer...
When Customers Explode: De-escalation Strategies Every Small Business Employee Needs
The scene is all too familiar: A customer walks in (or calls, or...
Beyond the Front Desk: Why Every Role in Your Small Business Needs Customer Service Training
From 2-Star to 5-Star Reviews: A Practical Guide to Transforming Your Online Reputation
Your online reviews tell a story about your business—whether you like that story...
Stop the Callback Cycle: How First-Call Resolution Transforms Your Small Business Customer Experience
Nothing frustrates customers more than feeling stuck in an endless loop of callbacks,...
7 Simple Customer Retention Strategies That Actually Work
Customer retention doesn’t have to be complicated or expensive. In fact, the most...
The Cost of Losing Just One Customer: Why Retention Beats Acquisition
When a customer stops doing business with you, it’s easy to think about...