How to Be Business Friendly

Five important concepts every customer-facing team member should be aware of!

Don’t Use Company Jargon On Customers

Every organization has their own unique short cuts, codes and abbreviations. It's a mistake to confuse your callers and customers with internal jargon.

Forbidden Phrase #2: We Can’t Do That

When you're assisting a customer, never tell them what you can't do. Instead, explain to your customer what you CAN do for them.