Customer Service Training for Soft Skills: Respect in the Workplace

  The landscape in the workplace has changed significantly in a multitude of ways over the last few decades, which makes training employees on respect in the workplace more important than ever. Once a measure of productivity was measured in a quantitative

Customer Service Training for your Company

Effectively utilizing customer service training can help teach your employees to maintain a high level of performance. Typically, your customer service representatives are your first point of contact between your organization and your consumer base. Therefore, you will need to ensure that

10 Quick Customer Service Reminders

We expose 10 Quick Customer Service Reminders. If you apply all ten, you might be surprised at how much more business you’ll earn.

What Is ServiceSkills?

60 Seconds about ServiceSkills customer service and communication training online learning.

Don’t Tell Your Customers “NO!”

Avoid telling customers No!. Use alternatives; like "I wish we could..." or "Here's what we can do...." or "That's not part of our inventory yet; however, we do offer these alternatives...." Watch this short training lesson.

That Paperwork Will Wait

Meet Bob Backwards. He's a charter member of the Customer Service Hall of Shame. Bob failed to understand one of the most important Cardinal Rules: People BEFORE busywork. Hint: Don't be like Bob!

Your Customer Service Strategy

Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.

Avoid Weak, Wimpy Words

Something as simple as word selection can be the difference between projecting confidence and sounding meek and unsure of yourself. Knowing the difference is key.

Practice Being Positive

Most people don't purposefully set out to come across as negative. Sometimes human nature and social chatter cause us to inadvertently put down our organization. This awareness building video clip illustrates and addresses just such issues.

Understanding Customer Needs

The key to service and sales is recognizing a gap between where your prospect or customer is currently and where they'd like to be. Once you understand their needs you can then get to work on suggesting solutions your organization offers.