Addresses ten simple yet crucial skills which form the very foundation for delivering exceptional customer service on the phone. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn more, request a demo code.
60 Second Training Lesson Every call is unique – don’t become desensitized! In most service situations, it’s very common to handle repetitive calls. The same issues over and over. We need to remember that to the customer, this is the first interaction
Identifies and illustrates passive, average and proactive customer service levels in a variety of situations. Covers the importance of high energy, enthusiasm, rapport building and cross selling. This skill is one of hundreds of tips and techniques included in ServiceSkills.com. To learn