Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.
Employees have always wasted work time doing personal business. But in the age of Internet browsers, it can be more difficult to tell the difference. This lesson addresses why this problem happens.
Forbes reports that three quarters of employees have been affected bullying in the workplace. The toll on productivity and happiness is enormous. Building awareness around this topic is critically important.