Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on the topic of customer service as a strategic marketing investment.
Employees have always wasted work time doing personal business. But in the age of Internet browsers, it can be more difficult to tell the difference. This lesson addresses why this problem happens.
Some coworkers love socializing and chatting with others. While they're normally well-meaning, it can be a challenge to your concentration and productivity.
Why do some team member choose to surf the web instead of completing their work?