FAQ

ServiceSkills features online access to the Communication Skills Learning Library – a collection of hundreds of performance-enhancing video learning modules spread across 23 distinct training series. These courses address the full spectrum of customer service, team building, mentoring, diversity, business writing, online meetings, respectful workplace issues, conflict resolution and leadership skills. Video-based modules include captioned English, Spanish and French subtitle options.

• Telephone Doctor® Customer Service Collection
• Telephone Doctor® Customer Service MicroLessons
• Leveling Up Empathy℠ Challenge Series
• Service Matters℠ Emotional Intelligence at Work
• Email Matters℠ The Art of Better Service
• That’s Just Rude℠ Exploring the Rudeness Matrix
• Basic Selling Skills from A-Z℠
• Generations@Work℠
• How To Ruin A Virtual Meeting℠
• 8 Keys To A More Respectful Workplace℠
• How To Be A Terrible Team Member℠
• What To Say When℠ Team Building Series
• WACTEO℠ Internal Customer Service Series
• Neurodiversity at Work℠
• What To Say When℠ Conflict Resolution Series
• Managing Remote Teams℠ Series
• What To Say When℠ Mentoring Series
• Setting Performance Objectives That Work℠ Series
• Coaching Skills℠ Series
• Delivering Feedback℠ Series
• Behavioral-based Interviewing℠ Series
• Using Competencies Successfully℠ Series
• Houndville℠ Animated Workplace Series

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As a staple in the communication skills development space, the ServiceSkills content has been validated by millions of learners. Each training module is a self-contained course which will improve the learner’s skill set. In addition to viewing each video training module, your team will also benefit from:

• Course exercises and quizzes that measure retention
• Post-quiz feedback to explain and articulate the best answer
• Printable key point reminders to reinforce the training message
• Certificates of completion to recognize achievement
• Available captioned subtitles in English, Spanish and French.
• Robust administration management system to assign courses and track progress
• Dedicated Support from your Client Success Manager
• Regular Business Reviews to ensure this training is aligned with your goals
• Additional resources content to enhance learning

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Yes, a powerful administrative tracking system is included with the hosted ServiceSkills platform. This system allows your supervisors and managers to:

• Establish administrative hierarchies
• Assign courses
• Monitor progress
• Recognize performance gaps
• Track individual rates of completion
• View scores
• Generate management reports
• Help validate this investment in your staff

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Your subscription also includes a personalized phone-based introduction session for your system administrator to ensure your organization gets maximum value from this platform.

Administrative Resources

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ServiceSkills hosted platform includes a robust administrative management system which empowers supervisors to utilize learning paths, assign courses, monitor progress and recognize performance gaps – on both individual and team levels.

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Yes! ContentHub empowers you to upload your organization’s MP4 videos and PDF documents for seamless distribution to your team via ServiceSkills!
See full details here: Content Hub

For sure! We’ve supplied thousands of branded sites for current customers and we’d love to create one for your organization. Your team members will login to your unique web address to access their learning. The logo, images, messaging and colors will be personalized to your firm.

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Amazingly affordable! The all-inclusive, “buffet-style” pricing model includes hundreds of video learning modules spread across 23 distinct communication skills eLearning series. Full functionality and administrative management tracking are all included in one affordable annual subscription. The per-learner investment drops as you include more team members.

Click here for pricing options.

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Let’s let them tell you!  We’re extremely proud of our 4.8 star reviews on G2, the most trusted software review site. And more than 1/3 of our new business arrives via clients who previously experienced ServiceSkills with a prior employer. 

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Yes!  All 23 training series are all available in SCORM 1.2 and other common standard eLearning builds, ready to be installed onto your organization’s Learning Management System (LMS) or Human Resource Information System (HRIS). Many series are also available in Latin-American Spanish and Canadian French versions. Request a test file by requesting a demo code.

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Of course. Please request a demo to set up a brief virtual demo so you’re able to evaluate our platform and content. During our chat, we’ll discuss your goals, review the content and tour the admin tracking.

There’s no commitment or pressure because we’re easy – “Easy Like Sunday Morning.” Now ask yourself, how many other training vendors would include a shameless Commodores reference from 1977? That’s how you know we were meant for each other.

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