America’s Premier Soft Skills Training

ServiceSkills delivers communication skills training designed to improve the way your staff communicates with customers and coworkers. This all-inclusive online learning system provides your organization with complete access to more than 150 skill-driven learning modules spread across 13 individual training series. Topics include the full spectrum of customer service, team building, respectful workplace, email etiquette, conflict resolution and management development courses.

This interactive platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress.

Select any series title below to view a sample clip and learn more. When you’re ready to begin training, visit our secure online ordering page.

Telephone Doctor® Customer Service Series

12 multi-video modules - America's favorite customer service skills training series hosted by Nancy Friedman.

Service Matters Roundtable Series

12 single video modules - Learn from six service superstars who share their strategies about providing world class customer service.

ServiceSims Challenge Series

12 single video modules - Engaging simulations feature wrong-way customer service situations followed by two distinct paths.

Email Matters The Art of Better Service

Service Skills EmailMatters

19 single video modules - Email communication is a fundamental method of customer service in today's economy.

Basic Selling Skills from A to Z

Customer Service Training

26 single video modules - Powerful skills and techniques which will be of immediate help to everyone in a customer service position.

8 Keys To A More Respectful Workplace

10 single video modules - Covers the importance of workplace respect, diversity, bullying, inclusion and much more.

Generations@Work Leveraging the Potential of Millennials

8 single video modules - Awareness-building interviews featuring younger staff offering opinions & advice about mazimizing communication across all generations.

How To Be A Terrible Team Member

11 single video modules - HR Manager Jasmine Harris invites an Improv Group to help education her managers about bothersome teamwork habits which are all too common.

What To Say When Team Building Series

Service Skills WTSW-TEam

10 single video modules - Just-in-time team building and communication courses featuring Human Resource expert Hugh Murray.

What To Say When Conflict Resolution Series

customer service Conflict Resolution

10 single video modules - Just-in-time conflict resolution and employee relationship courses featuring Human Resource expert Hugh Murray.

What To Say When Mentoring Series

10 single video modules -Just-in-time supervisory, coaching and supervisory training courses featuring Human Resource expert Hugh Murray.

Newmarket Learning Leadership Series

Newmarket customer service training

6 multi-video modules - Interviewing, Performance Management, Personal Development, Coaching, Competencies and more.

Houndville Animated Workplace Series

10 single video modules - Short, colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.

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