America’s Premier Soft Skills Training Platform delivers proven communication skills training designed to improve the way your staff communicates with customers and coworkers. This all-inclusive, buffet-style online learning system offers your organization complete access to over 150 skill-driven learning modules spread across 13 distinct training series. Topics include the full spectrum of customer service, client retention, team building, employee relations, email etiquette, conflict resolution and management development courses.

This interactive platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress.

Select any series title below to view a sample clip and learn more. Request a demo code.

Telephone Doctor® Customer Service Series

12 Modules - America's favorite customer service skills training series hosted by Nancy Friedman.

Service Matters Roundtable Series

12 modules - Learn from six service superstars who share their strategies about providing world class customer service.

ServiceSims Challenge Series

12 modules - Engaging simulations feature wrong-way customer service situations followed by two distinct paths.

Email Matters The Art of Better Service

Service Skills EmailMatters

19 modules - Email communication is a fundamental method of customer service in today's economy.

Basic Selling Skills from A to Z

Customer Service Training

26 modules - Powerful skills and techniques which will be of immediate help to everyone in a customer service position. Topics are divided up into 26 easy-to-use chapters, with each being one to two minutes each.

8 Keys To A More Respectful Workplace

10 modules - Covers the importance of workplace respect, diversity, bullying, inclusion and much more.

How To Be A Terrible Team Member

11 modules - HR Manager Jasmine Harris invites an Improv Group to help education her team about bothersome teamwork habits.

What To Say When Team Building Series

Service Skills WTSW-TEam

10 modules - Just-in-time team building and communication courses featuring Human Resource expert Hugh Murray.

What To Say When Conflict Resolution Series

customer service Conflict Resolution

10 modules - Just-in-time conflict resolution and employee relationship courses featuring Human Resource expert Hugh Murray.

What To Say When Mentoring Series

10 modules -Just-in-time supervisory, coaching and supervisory training courses featuring Human Resource expert Hugh Murray.

Newmarket Learning Leadership Series

Newmarket customer service training

6 modules - Interviewing, Performance Management, Personal Development, Coaching, Competencies and more.

Houndville Animated Workplace Series

10 modules - Short, colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.

Generations@Work Leveraging the Potential of Millennials

8 modules - Awareness-building interviews features younger workers offering opinions and advice about how your organization can maximize communication across all generations.

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