ServiceSkills delivers soft skills and customer service training programs that improve the way your staff communicates with customers and co-workers.
ServiceSkills features online access to the Communication Skills Learning Library – a collection of hundreds of performance-enhancing video learning modules spread across 14 distinct training series. These courses address the full spectrum of customer service, customer experience, team building, mentoring, diversity, conflict resolution and leadership skills. Video modules include captioned English, Spanish and French subtitle options. This hosted platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress.
Select any series title below to view a sample clip and learn more.
Telephone Doctor® Customer Service Series
12 multi-video modules - America's favorite customer service skills training series hosted by Nancy Friedman.
Service Matters℠ Roundtable Series
12 single video modules - Learn from six service superstars who share their strategies about providing world class customer service.
ServiceSims℠ Challenge Series
12 single video modules - Engaging simulations feature wrong-way customer service situations followed by two distinct paths.
Email Matters℠ The Art of Better Service
19 single video modules - Email communication is a fundamental method of customer service in today's economy.
WACTEOSM Internal Customer Service Series
8 single video modules - Illustrates the differences between internal and external customers as well as the importance of treating both groups with the same high level of treatment.
Basic Selling Skills from A to Z
26 single video modules - Powerful skills and techniques which will be of immediate help to everyone in a customer service position.
8 Keys To A More Respectful Workplace℠
10 single video modules - Covers the importance of workplace respect, diversity, bullying, inclusion and much more.
Generations @ Work℠
8 single video modules - Awareness-building interviews featuring younger staff offering opinions & advice about maximizing communication across all generations.
How To Be A Terrible Team Member℠
11 single video modules - HR Manager Jasmine Harris invites an Improv Group to help educate her managers about bothersome teamwork habits which are all too common.
What To Say When℠ Team Building Series
10 single video modules - Just-in-time team building and communication courses featuring Human Resource expert Hugh Murray.
What To Say When℠ Conflict Resolution Series
10 single video modules - Just-in-time conflict resolution and employee relationship courses featuring Human Resource expert Hugh Murray.
What To Say When℠ Mentoring Series
10 single video modules -Just-in-time supervisory, coaching and supervisory training courses featuring Human Resource expert Hugh Murray.
Newmarket Learning℠ Leadership Series
6 multi-video modules - Interviewing, Performance Management, Personal Development, Coaching, Competencies and more.
Houndville℠ Animated Workplace Series
10 single video modules - Short, colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.