Customer Service Training Programs
ServiceSkills delivers soft skills and customer service training programs that improve the way your staff communicates with customers and co-workers. Far more than just a platform for your customer service team, our effective, interactive, results-driven program is applicable to every person in your company.
Anyone who has direct contact with customers, indirect contact with customers or day-to-day contact with other personnel can benefit from learning how to communicate more effectively. Our unique learning system provides your organization with access to hundreds of skill-driven, online customer service training modules spread across the 14 training series detailed below. Topics include the full spectrum of customer service soft skills, including team building, respectful workplace behavior, email etiquette, conflict resolution and management courses.
This hosted platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress. Even better, we give you the power to select whichever tier of our all-inclusive annual subscription works best for you, rather than providing you with a one-size-fits-all solution.
Select any series title below to view a sample clip and learn more. When you’re ready to begin our online customer service training, visit our secure online ordering page.
Benefits to Improving Customer Service
There are so many benefits that come from utilizing customer service training courses in your business. The biggest is a stronger, more unified workplace where each member of the team is empowered to communicate effectively. In our program, your employees will learn how to appropriately respond to customers — even the difficult, irate ones. As a result, your entire reputation as a company can improve, with happier clients becoming repeat clients or even referring clients. Our customer service training seminars also improve the way employees communicate with each other, which can lead to a more respectful workplace, more satisfied personnel and less turnover for your business.
What Sets ServiceSkills Apart From Other Training Providers
When it comes to providing customer service soft skills training, ServiceSkills is proud to stand out in the industry. Our training content has been validated by millions of learners. It’s specially developed to boost customer satisfaction, improve respect in the workplace, help your employees work better as a team, maximize coaching and reduce turnover. Proven time and again to be effective for companies of various sizes and types, our platform is intuitive and scalable, making it equally usable for a handful of workers or for thousands of employees. Our annual subscriptions are all-inclusive, requiring no hardware or software to get started.
Ready to learn more about how our online customer service training courses can help your business? Talk to us anytime about setting up a subscription — or request a demo now!
Telephone Doctor® Customer Service Series
12 multi-video modules - America's favorite customer service skills training series hosted by Nancy Friedman.
Service Matters℠ Roundtable Series
12 single video modules - Learn from six service superstars who share their strategies about providing world class customer service.
ServiceSims℠ Challenge Series
12 single video modules - Engaging simulations feature wrong-way customer service situations followed by two distinct paths.
Email Matters℠ The Art of Better Service
19 single video modules - Email communication is a fundamental method of customer service in today's economy.
WACTEOSM Internal Customer Service Series
8 single video modules - Illustrates the differences between internal and external customers as well as the importance of treating both groups with the same high level of treatment.
Basic Selling Skills from A to Z
26 single video modules - Powerful skills and techniques which will be of immediate help to everyone in a customer service position.
8 Keys To A More Respectful Workplace℠
10 single video modules - Covers the importance of workplace respect, diversity, bullying, inclusion and much more.
Generations @ Work℠
8 single video modules - Awareness-building interviews featuring younger staff offering opinions & advice about maximizing communication across all generations.
How To Be A Terrible Team Member℠
11 single video modules - HR Manager Jasmine Harris invites an Improv Group to help educate her managers about bothersome teamwork habits which are all too common.
What To Say When℠ Team Building Series
10 single video modules - Just-in-time team building and communication courses featuring Human Resource expert Hugh Murray.
What To Say When℠ Conflict Resolution Series
10 single video modules - Just-in-time conflict resolution and employee relationship courses featuring Human Resource expert Hugh Murray.
What To Say When℠ Mentoring Series
10 single video modules -Just-in-time supervisory, coaching and supervisory training courses featuring Human Resource expert Hugh Murray.
Newmarket Learning℠ Leadership Series
6 multi-video modules - Interviewing, Performance Management, Personal Development, Coaching, Competencies and more.
Houndville℠ Animated Workplace Series
10 single video modules - Short, colorful lessons bring awareness to common personnel dilemmas in an upbeat and humorous way.