Customer Service

Telephone Doctor® Customer Service Collection

(2025 Updated Version) America's favorite customer service skills training series hosted by service expert Nancy Friedman. 12 multi-video, full length courses.

Telephone Doctor® MicroLessons

(2025 Updated Version) The long-form Telephone Doctor Customer Service Training Series is now available in 87 bite-sized microlessons.

ServiceMatters℠
Peer to Peer Series

(2025 Updated Version) Learn from six service superstars who share their strategies and insights about providing world-class customer service. 9 single-video modules.

ServiceSims℠ Challenge Series

Engaging simulations feature wrong-way customer service situations followed by two distinct paths. Choose your own adventure. 12 single-video modules.

Email Matters℠ The Art of Better Service Series

An increasing amount of customer interactions take place via the written word. This series is packed with tips & techniques to improve email, chat, text & business writing skills. 19 single-video modules.

That’s Just Rude℠
Rudeness Matrix Series

Rude behavior is the enemy of great customer service. This awareness-building training course explores the four sectors of the 'rudeness matrix.' 6 single-video modules.

Basic Selling Skills from A to Z℠ Series

Powerful entry-level sales techniques that will be of immediate help to anyone in a customer service position. 26 single-video modules.

Leveling Up Empathy

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