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Content Overview

Communication Skills Microlearning Library

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Telephone Doctor® Customer Service Collection

America's favorite customer service skills training series hosted by service expert Nancy Friedman. 12 multi-video, full length courses.
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ServiceMatters℠ Roundtable Series

Learn from six service superstars who share their strategies and insights about providing world-class customer service. 12 single-video modules.
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ServiceSims℠ Challenge Series

Engaging simulations feature wrong-way customer service situations followed by two distinct paths. Choose your own adventure. 12 single-video modules.
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Email Matters℠ The Art of Better Service Series

An increasing amount of customer interactions take place via the written word. This series is packed with tips & techniques to improve email, chat, text & business writing skills. 19 single-video modules.
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WACTEO℠ We Are Customers To Each Other Series

Addresses the importance of internal customer service. How to treat coworkers with the same high level of respect as external customers. 8 single-video modules.
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That's Just Rude℠ Series

Rude behavior is the enemy of great customer service. This awareness-building training course explores the four sectors of the 'rudeness matrix.' 6 single-video modules.
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Basic Selling Skills from A to Z℠ Series

Powerful entry-level sales techniques that will be of immediate help to anyone in a customer service position. 26 single-video modules.
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How to Ruin a Virtual Meeting℠ Series

This humorous awareness-building training series highlights the most common online meeting faux pas. 12 single-video modules.
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8 Keys To A More Respectful Workplace℠ Series

Illustrates the importance of workplace respect, diversity, bullying, inclusion, ethics and much more. 10 single-video modules.
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Neurodiversity at Work℠ Series

Increase empathy & understanding toward neurodivergent team members. Help everyone perform to their potential & contribute to your organization's success. 6 single-video modules.
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Generations @ Work℠ Series

Panel interviews featuring younger staff members offering opinions & advice about maximizing communication across all generations. 8 single-video modules.
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Managing Remote Teams℠ Series

Strategies & techniques to maximize the performance of remote employees. Setting up remote offices, developing goals, generating creativity & more. 10 single-video modules.
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How To Be A Terrible Team Member℠
Series

HR Manager Jasmine Harris invites an Improv Group to educate her managers about bothersome behaviors & habits that are all too common. 11 single-video modules.
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What To Say When℠ Team Building
Series

Just-in-time team building & collaboration courses featuring Human Resource expert Hugh Murray. 10 single-video modules.
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What To Say When℠ Conflict Resolution Series

Just-in-time conflict resolution & employee relationship courses featuring Human Resource expert Hugh Murray. 10 single-video modules.
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What To Say When℠ Mentoring Series

Just-in-time supervisory & coaching training courses featuring Human Resource expert Hugh Murray. 10 single-video modules.
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Setting Performance Objectives That Work℠ Series

Strategies to help managers assist team members to become emotionally & intellectually engaged in achieving agreed-upon performance objectives. 1 multi-video, full length course.
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Coaching: The Power of Questions℠ Series

Educates managers about the importance of the power of questions. Highlights the importance of helping team members to think for themselves when solving problems. 1 multi-video, full length course.
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Delivering Feedback℠ Series

Teaches a five-point model for fixing performance problems which deals with getting team members to do what you need them to do. 1 multi-video, full length course.
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Behavior-based Interviewing℠ Series

This course teaches managers about the power of questions by showing the importance of helping team members think for themselves. 1 multi-video, full length course.
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Using Competencies Successfully℠ Series

This course illustrates how to use competencies in appraisals, promotion interviews and for self-development. 1 multi-video, full length course.
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Houndville℠ Animated Workplace Series

Short, colorful lessons address common workplace dilemmas in an upbeat & humorous way. 10 single-video modules.
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ContentHub - Host your own files

ContentHub empowers organizations to upload their own videos and PDF documents and share them using the ServiceSkills platform.

Soft Skills Microlearning Library

The Communication Skills Learning Library is a curated collection of hundreds of performance-enhancing video learning courses spread across 22 distinct training series. These customer service training courses address the full spectrum of customer service training, client success, team building, mentoring, diversity, conflict resolution and leadership skills.  Videos include captioned English, Spanish and French subtitle options. This hosted platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress.

 

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