Soft Skills Microlearning Library
The Communication Skills Learning Library is a curated collection of hundreds of performance-enhancing video learning courses spread across 22 distinct training series. These customer service training courses address the full spectrum of customer service training, client success, team building, mentoring, diversity, conflict resolution and leadership skills. Videos include captioned English, Spanish and French subtitle options. This hosted platform features video lessons, quizzes, answer feedback, key point reminders and certificates of completion. A robust administrative management system empowers your managers to monitor performance, recognize performance gaps and track individual progress.