Coaching is a complex subject, but at its heart lies effective questioning skills. This course helps managers understand the power of questions by illustrating the importance of assisting team members to think for themselves. Staff who arrive at a conclusion because they’ve thought through the process are far more likely to buy into that decision. This course provides managers with practical illustrations of how to use questions to help team members think through a problem or task for themselves. If it is a manager’s intention to coach the other person, the type of questions they use will be different from those questions designed simply to elicit information.
Objectives: Participants who successfully complete this course should be able to demonstrate the ability to:
- Help the team member arrive at their own solution.
- Use sequences of questions to prompt another person’s thought processes.
- Resist the temptation to give quick answers when asked a question.
- Help others evaluate the pros and cons of different approaches.
- Improve the performance and effectiveness of those they manage.