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Delivering Feedback℠ Series

Fixing Performance Problems

This course teaches a five-point model for fixing performance problems which deals with getting team members to do what you need them to do. This system is perfect for performance appraisals or day to day use.

Goal of the Course:

Whether it’s at an appraisal or part of an everyday interaction, delivering feedback is one of the most important (yet difficult) skills an effective manager needs to develop. Managers will learn to use the C.E.D.A.R. model to prepare for and engage in constructive feedback sessions.

Objectives:

Participants who successfully complete this course should be able to demonstrate the ability to:

  • Be specific about the feedback they want to give and about why they want to give it.
  • Explore the situation from the other person’s perspective.
  • Agree on the facts. What is actually happening and why? Focus on the facts, not on the person.
  • Be courteous and respectful. People are more likely to improve if they feel good about themselves.
  • Accept counter-feedback. Team members won’t focus on performance issues until managers have addressed criticism directed at them.