Emotional Intelligence at Work
This engaging series delivers actionable Emotional Intelligence (EI) concepts through real-world scenarios, empowering participants to navigate workplace emotions with confidence. Perfect for teams seeking to enhance collaboration, customer satisfaction and personal growth. It’s a transformative step toward more empathetic, successful customer interactions.Â
“Leveling Up Empathy: Emotional Intelligence at Work” is designed to empower professionals with practical Emotional Intelligence (EI) skills to enhance workplace interactions. By mastering EI, participants will improve communication, build stronger teams, elevate customer experiences and boost professional success through deeper emotional understanding and connection.
Here’s what your team will learn:
1 Course
Master the Art of Emotional Reading
Learn to detect and respond to customers’ emotional cues—like tone, body language and unspoken feelings—to create empathetic, connected interactions.
2 Course
Walk in Their Shoes – Perspective-Taking
Develop the ability to see situations from others’ viewpoints, fostering understanding and building rapport by appreciating their motivations and challenges.
3 Course
Active Listening – Hearing Beyond Words
customers feel heard and understood.
4 Course
Validate, Don’t Just Solve – Acknowledge Feelings
supportive environment for resolution.
5 Course
Self-Awareness – Know Your Triggers
professionalism in challenging interactions.
6 Course
Emotional Regulation – Staying Calm Under Pressure
7 Course
Building Rapport – Finding Common Ground
8 Course
Communicate with Empathy – Words That Show You Care
Use compassionate, understanding language to convey care, transforming transactional exchanges into meaningful relationships.
Give your staff the skills to handle every interaction with confidence, professionalism and care. Try ServiceSkills for free by entering your office email below.
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