1. What is ServiceSkills.com?

    ServiceSkills is an affordable and effective online learning platform which equips your staff with the human relationship skills needed to raise service levels, improve teamwork & manage more effectively.

    This proven elearning system empowers your customer success team with access to 132 skill-driven communication training modules spread across 12 distinct training series. Topics include the full spectrum of customer service, client retention, employee relations, team building, email etiquette, conflict resolution and management development topics.

    ServiceSkills is a hosted solution, meaning there’s no hardware to buy or software to install. The platform is easy to use and intuitive to operate. Content is powered by Telephone Doctor, America’s favorite customer service training brand, which has helped over 30,000 organizations improve the way they communicate. ServiceSkills.com is available via an annual, all-inclusive subscription and pricing is based on the usage tier level that fits your needs.

    This interactive system features streaming video chapters, quizzes, post-quiz feedback, key point reminders and certificates of completion. A robust administrative management system is included to allow your managers to monitor performance, recognize gaps and track progress.

  2. How much is the investment?

    ServiceSkills is all-inclusive and priced by tier levels. And the per-learner investment drops as you move to higher tiers. Our “buffet-style” pricing model means all 132 individual communication training modules, 12 distinct training series, full functionality and administrative management tracking are all included in one affordable annual fee.

    Consider the cost of losing just one customer. Or the expense of replacing a team member who leaves your organization because they lack the skills to be effective. Or losing a staff member who didn’t feel valued. Simply put, ServiceSkills will enhance your bottom-line by improving customer retention, leveraging up-sell opportunities and reducing employee turnover.

  3. Do your clients say nice things about you?

    Any company can tell you how great they are….blah blah blah. What matters how their current customers describe their experience.

    Please visit this page to view verified G2Crowd third party reviews from our customers.

    #HumbleBrag: ServiceSkills was rated #1 Online Course Provider for Small & Mid-sized businesses.

  4. Do you offer personalized, branded training sites?

    We sure do! We’ve built over a thousand branded sites for current customers and we’d LOVE to create one for your organization too. Your team members will log-in to your unique web address to access their learning.  The logo, slogans and colors will be personalized for your firm.

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    Service Skills Phillip Jeffries Image

  5. How Will We Ensure Performance Improvement?

    This proven content has been validated by over 30,000 organizations. Each training module is a self-contained course which will improve the learner’s skill-set. In addition to viewing each video module, your team will also benefit from:

    • Course exercises and quizzes that measure retention
    • Post-quiz feedback to explain and articulate the correct answer
    • Printable key point reminders to reinforce the training message
    • Certificates of completion to recognize achievement
    • Robust administration management system to assign courses and track progress
    • Dedicated Support from your Client Success Manager
    • Quarterly Business Reviews (Tier II and above) – regularly scheduled consultation meetings with your dedicated Client Success Manager to help ensure that your organization’s business goals are aligned to your business outcomes with the training provided by ServiceSkills.
    • Supportive administrative resources to help ensure success.

  6. Does this system offer administrative tracking?

    You bet it does! A comprehensive management admin tracking system is included with your ServiceSkills investment. This built-in learning management system allows supervisors to:

    • Establish administrative hierarchies
    • Assign courses
    • Monitor progress
    • Recognize performance gaps
    • Track individual rates of completion
    • View scores
    • Generate management reports
    • Help validate this investment in your staff
     

    Your subscription also includes a personalized phone-based introduction session for your system administrator to ensure your organization gets maximum value from this platform.

  7. How will I go about assigning the right courses for my staff?

    ServiceSkills includes an intuitive interface which assists you in assigning courses to your staff. Assignment options also include three distinct “Learning Paths” to help your team focus on the key communication skills which will benefit them most. Each “Learning Path” can be assigned in as few as two clicks and will schedule the appropriate courses over a four-month period.

  8. Are these courses available in SCORM or AICC versions for our LMS?

    They sure are! All 12 series and 132 learning modules are available in SCORM and AICC-compliant LMS builds and ready for installation onto your organization’s Learning Management System.
    Click here to learn more!

  9. May I test drive this platform before I decide?

    Yes! We invite you to schedule a brief phone-based demo so you’re able to evaluate and test drive this platform. During our call, we’ll discuss your unique situation, review the content, demonstrate the administrative tracking system and answer any questions.

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