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Proven Customer Service Training
Experience America’s premier communication skills training content. Delivered via our hosted platform or via LMS courses distributed on your learning management system.
Competencies your staff will master include:
- Customer Service Training and Call Center Skills
- Building Awareness Around Diversity, Harassment & Bullying
- Telephone Skills & Help Desk Agent Strategies
- Improve Email Etiquette, Chat & Business Writing Skills
- Effectively Handling Irate Customers
- Maximize Coaching & Mentoring Opportunities
- Recognizing and Capture Up-Sell Opportunities
- Harness Generational Issues & Millennials
- Recognize the Importance of Internal Customer Service
- Resolving Conflict Between Coworkers and much more!