Customer Service Training
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Comprehensive Resources for Upskilling Your Customer-Facing Teams

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Customer Service

Team Building

Respectful Workplace

Management and Leadership

Essential Telephone skills customer service training

Essential Customer Service & Phone Skills Collection

12 Full Length Courses

America's favorite comprehensive customer service and phone skills training library.

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Customer Service & Phone Skills Microlessons

87 Modules

Nano-learning modules for rapid upskilling on essential customer satisfaction topics.

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Emotional Intelligence at Work℠

8 Modules

Real-world scenarios to build empathy and Emotional Intelligence skills for employees.

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Service Matters Learn from 6 Service superstars

ServiceMatters℠ Peer to Peer Series

9 Modules

Insights from top-performing service providers to elevate team standards.

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Service Excellence For Field Reps℠

9 Modules

Equips technicians to represent the company brand effectively in the field.

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Manners Matter℠

9 Modules

Reinforces basic, professional etiquette to boost customer retention.

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Basic Selling Skills Customer Service Series

Basic Selling Skills℠ Microlessons

18 Modules

Concise microlessons covering essential sales concepts for any staff.

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The Human Side of Tech Support℠

8 Modules

Empowers tech support agents to master the human side of troubleshooting.

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Email Matters℠ The Art of Better Service Series

18 Modules

Enhances professional writing proficiency and service-oriented communication.

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That’s Just Rude℠ Rudeness Matrix Series

6 Modules

Examines the root causes of rudeness to mitigate its impact on customer service.

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Generations @ Work℠ Series

8 Modules

Bridges generational gaps by addressing stereotypes and leveraging diverse potential.

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How to Ruin a Virtual Meeting℠ Series

12 Modules

Identifies and corrects common pitfalls to ensure productive, professional virtual meetings.

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How To Be A Terrible Team Member℠ Series

9 Modules

Uses negative behavior examples to highlight and eliminate counterproductive habits.

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What To Say When℠ Team Building Series

10 Modules

Proven scripts and strategies to foster camaraderie and boost team performance.

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8 Keys To A More Respectful Workplace℠ Series

8 Modules

Focuses on building a culture centered on employee satisfaction and mutual respect.

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WACTEO℠ We Are Customers To Each Other Series

8 Modules

Improves collaboration by treating internal colleagues with the same care as external clients.

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Neurodiversity at Work℠ Series

6 Modules

Provides practical insights for supporting and leveraging neurodiverse talent in the office.

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What To Say When℠ Conflict Resolution Series

10 Modules

Equips teams with specific language to manage conflict and communicate constructively.

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Houndville℠ Animated Workplace Series

10 Modules

Engaging, animated lessons on ethics, harassment prevention, and workplace conduct.

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Managing Remote Teams℠ Series

10 Modules

Strategies for leading effectively within modern, distributed work environments.

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Mentoring Programs for conflict resolution

What To Say When℠ Mentoring Series

10 Modules

Provides managers with essential tools and language to develop their team members.

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Coaching: The Power of Questions℠ Series

1 Full Length Course

Deep dives into effective questioning skills to master the art of coaching.

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Setting Performance Objectives That Work℠ Series

1 Full Length Course

Teaches managers how to align individual goals with organizational success.

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Delivering Feedback℠ Performance Series

1 Full Length Course

A structured model for addressing and fixing performance issues effectively.

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Behavior-based Interviewing℠ Series

1 Full Length Course

Teaches standardized methods for identifying top-tier candidate competencies.

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Using Competencies Successfully℠ Series

1 Full Length Course

Demonstrates how to apply competency models in appraisals and professional development.

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Content Hub

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Essential Customer Service & Phone Skills Collection

12 Full Length Courses

America's favorite comprehensive customer service and phone skills training library.

View Course

Customer Service & Phone Skills Microlessons

87 Modules

Nano-learning modules for rapid upskilling on essential customer satisfaction topics.

View Course