LMS Customer Service Courses
SCORM and AICC Communication Skills Training
Add America’s favorite collection of soft-skills communication training to your Learning Management System. Our entire library of customer service, mentoring, email etiquette, phone skills, customer loyalty, team building, conflict resolution and management development training courses are available in SCORM, xAPI, and AICC-compliant builds. They’re ready to be installed onto your existing Learning Management System (LMS).
Current clients using LMS platforms such as SABA, BlueVolt, Blackboard, SumTotal, Oracle Taleo Cloud, Adobe Captivate Prime, SuccessFactors SAP, OnPoint Digital, Moodle, Cornerstone and SkillSoft are enjoying successful learning outcomes from our 13 distinct series and 150+ learning modules.
Features of our LMS modules include
- Efficient course completion times
- Broadcast quality, chaptered video presentations
- Quizzes with grading, post-quiz explanations and reporting functions
- Printable certificate of completion
- Bookmarking allows for individual self-paced learning
- Printable key points
- Many titles available in Latin American Spanish and Canadian French
Available in an annual subscription, these series are published in SCORM, xAPI, or AICC-compliant modules for your Learning Management System.
- Telephone Doctor® Customer Service Series (12 modules)
- Service Matters℠ Roundtable Series (12 modules)
- ServiceSims℠ Challenge Series (12 modules)
- Email Matters℠ The Art of Better Service Series (19 modules)
- Basic Selling Skills from A-Z℠ (26 modules)
- 8 Keys To A More Respectful Workplace℠ (10 modules)
- How to be a Terrible Team Member℠ (11 modules)
- Generations@Work℠ Leveraging the Potential of Millennials (8 modules)
- What To Say When℠ Team Building Series (10 modules)
- What To Say When℠ Conflict Resolution Series (10 modules)
- What To Say When℠ Mentoring Series (10 modules)
- Newmarket Learning℠ Leadership Series (6 modules)
- Houndville℠ Animated Workplace Series (10 modules)
Certain series are available in Spanish and French.
Submit this form and we’ll send you a file to test on your LMS
- Linda Depew
Director, Customer Service