Testimonials & Resources

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Testimonials

Don’t take our word for it – read what our customers have to say!

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White Papers

Learn why customer service training is critical to your organization’s success.

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Case Studies

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Course Library

See our full course library with hundreds of customer service soft skills microlessons.

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In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.

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Blog Articles

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Avoiding Excuses
One way to make an already frustrated customer get even more angry is...
Great Service Starts with A Smile 🙂
Even if you never see your customer, a genuine smile comes through to...
Don’t Use Company Jargon On Customers
Every organization has their own unique short cuts, codes and abbreviations. It’s a...
How NOT to Handle A Complaint Call
When a customer contacts your organization with a problem or complaint, one of...
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and...
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age...
Email Apocalypse – aka the “Reply-To-All” error
Just because everyone has and uses email, doesn’t mean everyone knows how to...
Generations At Work – Millennials
Diverse generations in today’s workplace can cause some challenges as well as many...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...