Excuses.  When a customer needs assistance, one of the most frustrating moves you can make is to hit them with a lame excuse.

“Our computers are down!”

“But I’m new here.”

“You have the wrong department.”

“Sorry, but that’s our policy.”

Excuses are really telling your customer, “I’m not going to help you now.”  Customers deserve solutions, not excuses!

We invite you to share this complimentary 60 Second Service Lesson℠ with your team:

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