When a customer needs assistance, one of the most counterproductive moves you can make is to hit them with a lame excuse.

“Our computers are down!”

“But I’m new here.”

“You have the wrong department.”

“Sorry, but that’s our policy.”

E​xcuses are really telling the customer, “I’m not going to help you now.”  Customers deserve solutions, not excuses!

We invite you to share this complimentary 60 Second Service Lesson℠ with your team:

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