Some team members actually seem to enjoy the sport of confusing customers by using unnecessary company jargon. Be careful not to use your own internal shorthand or jargon on your customers. You and your coworkers may understand it well, but the customer won’t. Jargon can cause a lot of unnecessary confusion.

  • Be clear. Spell things out for your customers
  • Use easy and simple to understand words
  • Try not to abbreviate

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