How NOT to Handle A Complaint Call

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One of the worst ways to handle a customer complaint is to be passive. Passive behavior means you’re apathetic and don’t really care if the customer stays or goes. Be sure you avoid being like Paul Passive when handling your next customer complaint! We invite you to share this complimentary training lesson with your staff: This learning module is one of hundreds included with, America’s favorite communication learning platform. To learn more, request a no obligation demo.