Customer Service Training Blog
Sorry, that’s our Policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our...
Ethics in the Workplace
Ethics in the workplace is a unique topic. Ethical matters normally don’t deal...
Five Frustrating Voice Mail Phrases
Normally, I bet my audiences the cash that’s in their wallet that they...
Proactive Customer Service
Everyone aims to deliver proactive customer service. Whether you refer to it as...
How To Run A Successful Meeting
You know that helpless feeling when attending a poorly organized office meeting? One...
Tell Em What You CAN Do
One of the most abrupt and shocking forbidden phrases you can say to...
BEWARE! Caller ID Can Be Dangerous
If this hasn’t happened to you yet, my bet is it will. You...
6 Cardinal Rules of Customer Service
FACT: The best weapon for a successful business is customer service. It’s that...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response...