Customer Service Training Blog
Monogramming the Call
Most people like hearing their name. This short video lesson explains how to...
Business Friendly Customer Service Training Program
Many service professionals face repetitive situations….the same type of call over and over....
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
7 Questioning Techniques That Help You Understand What Customers Actually Need
Probing questions are a type of open ended question that follows up to...
8 Phrases That Kill Customer Relationships (And What to Say Instead)
Telling an upset customer to “Calm Down” will actually have the opposite effect.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
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Soft Question Selling
Blog entry describes the subtle art of using “soft-questions” to up-sell, cross sell...
Email Matters: The Art of Better Service
Explores the proper usage of the various address fields when sending an email....