Customer Service Training Blog
6 Cardinal Rules of Customer Service
FACT: The best weapon for a successful business is customer service. It’s that...
Email Apocalypse or the “Reply-to-all” click
Everyone has had the experience where they meant to send a private response...
Words that Ruin a Relationship
DANGEROUS WORDS – NEGATIVE WORDS Or known as conversation diverters. Just as ALWAYS...
How to Prevent “Bad Apples” from Spoiling the Team
Research shows that one “bad apple” – an employee with a negative attitude...
Features vs Benefits
Every team member should understand the difference between a feature and a benefit....
Customer Service vs. Common Sense?
We’ve all heard the saying: “Hey, customer service is just plain old common...
6 Ways To Improve Listening Skills
Do you know what the number one skill in sales and service is?...
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