Customer Service Training Blog
Why Your Employees Are Afraid of the Phone and What It’s Costing Your Business
The phone rings at the front desk. Nobody picks it up. It rings...
Best Customer Service Training Programs Compared: ServiceSkills vs. ICMI, Blanchard, Dale Carnegie, and More (2026)
Choosing the right customer service training program can feel overwhelming when every provider...
Why Young Employees Struggle with Communication — and How to Fix It
Managers across every industry are saying the same thing: new employees entering the...
De-Escalation Scripts: How to Handle Angry Customers on Calls
De-escalation techniques are one of the most valuable skills in customer service—and one...
Best Online Courses for Improving Customer Service Skills: A Complete Guide
What Are the Best Online Courses for Improving Customer Service Skills? The best...
Why People Skills Are Your Competitive Edge in the AI Era
The AI Revolution: Why People Skills and Communication Are Your Ultimate Competitive Edge...
How to Build Multi-Channel Customer Service Skills
Part 2: How to Build Multi-Channel Customer Service Skills That Actually Work Understanding...
Multi-Channel Customer Service Skills for Small Business
Part 1: Why Multi-Channel Customer Service Is Make-or-Break for Small Businesses Your customer...
When Customers Explode: De-escalation Strategies Every Small Business Employee Needs
The scene is all too familiar: A customer walks in (or calls, or...