Customer Service Training Blog
Empathy: A Key Service Mentality
Empathy. It’s defined as sharing or understanding in the thoughts and feelings of...
Bullying In The Workplace
Forbes reports that three quarters of employees have been affected bullying in the...
Resiliency: A Key Service Mentality
Handling a variety of customer service issues can be challenging. Learning to be...
Apologize Sincerely
A key component to service recovery is the art of apologizing sincerely. Customers...
The Customer Retention Courses that Pay for Themselves
Professional-Quality Customer Service Courses Aimed at Helping Your Company Boost Customer Retention —...
How to Manage Poor Performance in the Workplace
Corrective feedback is paramount to managing poor employee performance. Having a discussion with...
Stop Harassment & Workplace Bullying
Courses to teach your employees how to spot, neutralize and prevent toxic bullying...
Conflict Resolution Training Courses
Train your employees to resolve conflicts constructively to see a rise in productivity...
Employee Development Courses
High-quality skills training designed to boost employee performance—and your organization’s bottom line One...