No matter if customer service is delivered face-to-face, online or over the phone, empathy is a critically important service mentality. Empathy is defined as the ability to share or understand in the thoughts and feelings of others. Do your customer-facing team members understand the difference between empathy and apathy? We invite you to share this complimentary learning lesson with your staff: This module is one of hundreds included with ServiceSkills.com, America’s favorite communication learning platform. To learn more, request a no obligation demo.