Customer Service Training Blog
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s...
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson...
Diversity At Work
This popular Houndville animated lesson drives home the point that respecting and embracing...
That Paperwork Will Wait
Meet Bob Backwards. He’s a charter member of the Customer Service Hall of...
Your Customer Service Strategy
Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on...
Practice Being Positive
Most people don’t purposefully set out to come across as negative. Sometimes human...
Handling Rejection
If you’re in the business of proposing ideas or solutions to customers, then...
Understanding Customer Needs
The key to service and sales is recognizing a gap between where your...
Avoid Weak, Wimpy Words
Something as simple as word selection can be the difference between projecting confidence...