Customer Service Training Blog
The Five Forbidden Phrases® of Customer Service
Many people working in the service industry seem to rejoice in alerting customers...
Take The ‘Annoying Mouth Noises’ Audio Quiz
A humorous but realistic look at common, frustrating and rude noises that customer...
How to Be Business Friendly
Five important concepts every customer-facing team member should be aware of!
Use Probing Questions To Improve Service
Sometimes, you ask an open-ended question but need a bit more information in...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...
Generations At Work – Millennials
Diverse generations in today’s workplace can cause some challenges as well as many...
Email Apocalypse – aka the “Reply-To-All” error
Just because everyone has and uses email, doesn’t mean everyone knows how to...
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age...
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and...