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“What I appreciate most about ServiceSkills is the exceptional customer support and the quality of the training videos. Their support team is responsive, knowledgeable, and always ready to assist, making the experience of using the platform seamless.  The training videos are concise, engaging, and directly relevant, providing my team with practical tools they can apply immediately. My team has…”

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Miranda F.

Director of Customer Experience – Aviation & Aerospace

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“Searching for an LMS was intimidating as a first time shopper. Not only is ServiceSkills by far the most customer service focuses LMS we have found on the market, their own customer service is clearly a priority. Our contact, Anna, was informative through the process, personal, and always easy to talk to.”

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Cade H.

Customer Service Trainer and Administrator – Construction

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“ServiceSkills provides a structured and accessible overview of essential customer service techniques, enabling learners to seamlessly apply their knowledge in daily interactions with both internal and external customers.”

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Frank P.

Director of Operations – Banking

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Testimonials

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White Papers

Learn why customer service training is critical to your organization’s success.

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Case Studies

Discover how ServiceSkills has helped clients succeed with these success stories.

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Course Library

See our full course library with hundreds of customer service soft skills microlessons.

A Collection of
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In addition to hundreds of educational modules that help your employees improve their communication skills and customer service techniques, ServiceSkills offers a resources section that complements our training courses. Check out our blog posts, white papers, videos and case studies to learn how organizations in various industries benefit from customer service training.

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Blog Articles

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6 min read

ServiceSkills

Learn how to handle angry customers and turn them into lifelong brand advocates
Angry customers will take their business elsewhere if they feel their needs are...
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6 min read

ServiceSkills

To Improve Client Retention, Teach Employees How to Handle Customer Complaints
Depending on the industry, it costs between 5 to 25 times as times...
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ServiceSkills

Proactive customer service training
Teach your team to save company time by addressing problems before they arise....
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ServiceSkills

Email Etiquette Training for Employees
Email is an essential form of business communication. Most everyone knows how to...
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ServiceSkills

Teach your customer service team the telephone etiquette skills they need to succeed
Customers will judge your entire organization based on how well—or poorly—their phone call...
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6 min read

ServiceSkills

Diversity Training Encourages Fresher Thinking & Stronger Ideas
Empowering your team to be more inclusive can pay off in a big...
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ServiceSkills

Learn How to Handle Generational Differences in the Workplace
Different generations have different working styles. Conflict can and does arise when employees...
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6 min read

ServiceSkills

Take your business to the next level with emotional intelligence skills
Business is about how people communicate. No matter the organization or the industry,...
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6 min read

ServiceSkills

Easy-to-use online sales training with proven ROI
Good sales people are the cornerstone of any successful business. Subtle changes in...
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