Customer Service Training Blog
60 Second Service Lesson | Avoid These Killer Words
Telling an upset customer to “Calm Down” will actually have the opposite effect.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
Free White Paper
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Soft Question Selling
Blog entry describes the subtle art of using “soft-questions” to up-sell, cross sell...
Email Matters: The Art of Better Service
Explores the proper usage of the various address fields when sending an email....
Killer Words of Customer Service
Blog entry explores the Killer Words of Customer Service. Being aware and avoiding...
Great Customer Service Starts with You
Description and link to Chris Haroun’s article: Why the Best Companies Always Have...
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
How To Write More Effective Business Emails
Blog article that offers tips on composing an effective business email message.