Customer Service Training Blog
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
Monogramming the Call
Most people like hearing their name. This short video lesson explains how to...
Business Friendly Customer Service Training Program
Many service professionals face repetitive situations….the same type of call over and over....
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
7 Questioning Techniques That Help You Understand What Customers Actually Need
Probing questions are a type of open ended question that follows up to...
8 Phrases That Kill Customer Relationships (And What to Say Instead)
Telling an upset customer to “Calm Down” will actually have the opposite effect.
10 Great Customer Service Reminders
This blog article serves up ten important reminders to improving customer service skills.
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