Customer Service Training Blog
Email Etiquette Training for Employees
Email is an essential form of business communication. Most everyone knows how to...
Proactive customer service training
Teach your team to save company time by addressing problems before they arise....
To Improve Client Retention, Teach Employees How to Handle Customer Complaints
Depending on the industry, it costs between 5 to 25 times as times...
Learn how to handle angry customers and turn them into lifelong brand advocates
Angry customers will take their business elsewhere if they feel their needs are...
Here’s why a lack of soft skills training is killing your business (and how to fix it)
Soft skills—or the lack of soft skills—will make or break your business. Yes,...
How to Grow Your Business 101: The Power of Communication Skills Training
Your language influences people. The way your employees write, speak and act has...
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they’re normally well-meaning, it...
Don’t be like Marvin Mope
If you’ve got a great personality, don’t hide it. Use your Saturday night...
How to Handle the Irate Customer
This popular video lesson explores the ASAP Technique, a proven four point program...