Customer Service Training Blog
Is the Customer Always Right?
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service...
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Exploring the Rudeness Matrix
Blog entry details the four possible sources for rudeness in both customer service...
How To Manage A Conflict Between Co-Workers
Presents a six point plan to address and deal with conflict between co-workers.
How To Be a Terrible Team Member
Most everyone can relate to these popular stereotypes of challenging coworkers!
Stop Telling Customers How Great You Are…..And Start Showing Them!
It’s DEED, not CREED when it comes to truly providing superior customer service...
10 Essential Customer Service Skills
Here are ten simple, yet crucial reminders for delivering exceptional customer service on...
The Service Mentality
Illustrates the 7 parts that make up The Service Mentality.
Return on Investment of Staff Training
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays....