Customer Service Training Blog
10 Essential Customer Service Skills
Here are ten simple, yet crucial reminders for delivering exceptional customer service on...
The Service Mentality
Illustrates the 7 parts that make up The Service Mentality.
Return on Investment of Staff Training
Training and the infinite return on investment by Seth Godin (distributed with permission) Training pays....
Conducting Interviews & Appraisals “The Power of You”
A position opens up in your company and you’re part of the interview...
“Echo Questions” Help Get to the Heart of the Matter
A triage nurse takes a call from a patient who says, “I’m not...
Sorry, that’s our Policy!
Few business phrases can be as disheartening and conversation-stopping as “Sorry, that’s our...
Ethics in the Workplace
Ethics in the workplace is a unique topic. Ethical matters normally don’t deal...
Five Frustrating Voice Mail Phrases
Normally, I bet my audiences the cash that’s in their wallet that they...
Proactive Customer Service
Everyone aims to deliver proactive customer service. Whether you refer to it as...