Customer Service Training Blog
One Word Answers
Replying to a customer with one word answers can have severe unintended consequences....
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer...
Forbidden Phrase #2: We Can’t Do That
When you’re assisting a customer, never tell them what you can’t do. Instead,...
Avoid Jumping To Conclusions
Listening is a critical part of serving your customers. And a big hurdle...
Basic Selling Skills – Rejection
Understand that rejection is a natural part of the sales and service process....
I Irritates
It’s not all about YOU! Stop over using the word “I” in your...
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
Monogramming the Call
Most people like hearing their name. This short video lesson explains how to...