How to Handle the Irate Customer

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Anyone working in the people business will tell you that occasional upset, angry, irate customers simply come with the territory. This best-selling training module teaches a highly effective four-part plan for calming irate customers and maximizing your chances of retaining their business. You’re invited to share this complimentary training lesson with your staff.

Q: Would your staff benefit from hundreds more skills, strategies and techniques like this? 

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