Anyone working in the people business will tell you that occasional upset, angry, irate customers simply come with the territory. This best-selling training module teaches a highly effective four-part plan for calming irate customers and maximizing your chances of retaining their business.

You’re invited to share this complimentary training lesson with your staff.


Would your staff benefit from hundreds more strategies and techniques like this? To schedule a complimentary ten minute tour of ServiceSkills.com <a href=”/free-demo”>please click here</a>.