Share this complimentary training lesson with your staff:
This one minute micro lesson will help your team to avoid one of the most notorious of the Five Forbidden Phrases®. When a customer, coworker or client asks for something, it’s abrupt and shocking if the response is, “We can’t do that.” Why not tell the customer what you CAN do? By following the suggestions in this module your team can prevent service mishaps before they occur.
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