Don’t tell customers what you can’t do, tell them what you can do. Your staff will learn the Five Forbidden Phrases® of Customer Service followed by the Positive Alternatives they should be using instead. By following the techniques in this program your team will prevent service mishaps before they occur. Includes both telephone and face to face examples.

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© When you’re ready to empower your staff with proven customer service and team building training, please let us know.

Click here to order the 12 DVD Telephone Doctor Customer Service Skills Library