Effective questioning techniques are an integral component to providing great customer service. Sometimes you ask open-ended questions to get more information but you only get part of the information you need. That’s when you use a probing question. A probing question is a form of an open-ended question but it’s a follow up and it’s not as broad. Probing questions will help you nail down specifics so you’re able to get your customer the help they need. We invite you to share this complimentary micro lesson with your team:
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