Questioning techniques are an integral component to providing great customer service.  Sometimes you ask open-ended questions to get more information but you only get part of the information you need.  That’s when you use a probing question.  A probing question is a form of an open-ended question but it’s a follow up and it’s not as broad.  Probing questions will help you nail down specifics so you’re able to get your customer the help they need.

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