As we interact with customers, it’s important to build an atmosphere of agreement. One effective way to do this is to master the skill of using “tie-downs” in our conversations. Tie-downs are short, quick, follow up questions which help get your prospect or client in the habit of agreeing with you. We invite you to share this complimentary 60 Second Service Lesson℠ with your team members. eLearning training: This module is one of hundreds included on ServiceSkills.com, America’s favorite communication learning platform. To learn more, request a no obligation demo.