Customer Service Training Blog
That Paperwork Will Wait
Meet Bob Backwards. He’s a charter member of the Customer Service Hall of...
Diversity At Work
This popular Houndville animated lesson drives home the point that respecting and embracing...
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson...
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s...
ServiceSkills 1 Minute Explainer Video
60 Seconds about ServiceSkills customer service and communication training online learning.
Defective Apologies
When someone accidentally bumps into us, we don’t expect compensation or punishment, but...
Investing in Customer Service Training
Effectively utilizing customer service training can help teach your employees to maintain a...
Build Respect at Your Workplace
The landscape in the workplace has changed significantly in a multitude of ways...
The Service Mentality
Top organizations have identified seven traits they find in their highest performing customer-facing...