Customer Service Training Blog
The Coworker Who’s Too Social
Some coworkers love socializing and chatting with others. While they’re normally well-meaning, it...
Don’t be like Marvin Mope
If you’ve got a great personality, don’t hide it. Use your Saturday night...
How to Handle the Irate Customer
This popular video lesson explores the ASAP Technique, a proven four point program...
One Word Answers
Replying to a customer with one word answers can have severe unintended consequences....
The Value of Tie-Downs
Tie-downs are short questions that come after your statement, and get the customer...
Forbidden Phrase #2: We Can’t Do That
When you’re assisting a customer, never tell them what you can’t do. Instead,...
Avoid Jumping To Conclusions
Listening is a critical part of serving your customers. And a big hurdle...
Basic Selling Skills – Rejection
Understand that rejection is a natural part of the sales and service process....
I Irritates
It’s not all about YOU! Stop over using the word “I” in your...