Customer Service Training Blog
Avoid Jumping To Conclusions
Listening is a critical part of serving your customers. And a big hurdle...
Basic Selling Skills – Rejection
Understand that rejection is a natural part of the sales and service process....
I Irritates
It’s not all about YOU! Stop over using the word “I” in your...
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
Monogramming the Call
Most people like hearing their name. This short video lesson explains how to...
Business Friendly Customer Service Training Program
Many service professionals face repetitive situations….the same type of call over and over....
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
60 Second Service Lesson | Probing Questions
Probing questions are a type of open ended question that follows up to...