Customer Service Training Blog
Soft Question Selling
Blog entry describes the subtle art of using “soft-questions” to up-sell, cross sell...
Email Matters: The Art of Better Service
Explores the proper usage of the various address fields when sending an email....
Killer Words of Customer Service
Blog entry explores the Killer Words of Customer Service. Being aware and avoiding...
Great Customer Service Starts with You
Description and link to Chris Haroun’s article: Why the Best Companies Always Have...
Questioning Techniques
Explores the importance of open-ended questions when assisting customers.
How To Write More Effective Business Emails
Blog article that offers tips on composing an effective business email message.
How To Handle Irate Customers
Blog entry addresses proven techniques for handling irate customers.
Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing...
Resolving Personality Clashes At Work
Blog article presents tips for when two employees aren’t getting along.