Customer Service Training Blog
How To Handle Irate Customers
Blog entry addresses proven techniques for handling irate customers.
Handling Team Members Who Waste Time Online
Why do some team member choose to surf the web instead of completing...
Resolving Personality Clashes At Work
Blog article presents tips for when two employees aren’t getting along.
Is the Customer Always Right?
Excerpts from our Service Matters: Customer Service Roundtable discussion from various superstar service...
What I Learned From My Appearances On Regis And Oprah
Advice from Customer Service Training Guru Nancy Friedman.
Exploring the Rudeness Matrix
Blog entry details the four possible sources for rudeness in both customer service...
How To Manage A Conflict Between Co-Workers
Presents a six point plan to address and deal with conflict between co-workers.
How To Be a Terrible Team Member
Most everyone can relate to these popular stereotypes of challenging coworkers!
Stop Telling Customers How Great You Are…..And Start Showing Them!
It’s DEED, not CREED when it comes to truly providing superior customer service...