Customer Service Training Blog
Investing in Customer Service Training
Effectively utilizing customer service training can help teach your employees to maintain a...
Defective Apologies
When someone accidentally bumps into us, we don’t expect compensation or punishment, but...
ServiceSkills 1 Minute Explainer Video
60 Seconds about ServiceSkills customer service and communication training online learning.
Don’t Tell Your Customers “NO!”
Avoid telling customers No!. Use alternatives; like “I wish we could…” or “Here’s...
Use S.M.A.R.T. Objectives
Achieving individual objectives is critical to overall organizational performance. This video learning lesson...
Diversity At Work
This popular Houndville animated lesson drives home the point that respecting and embracing...
That Paperwork Will Wait
Meet Bob Backwards. He’s a charter member of the Customer Service Hall of...
Your Customer Service Strategy
Reprinted with permission, Marketing and Management expert Seth Godin shares his thinking on...
Practice Being Positive
Most people don’t purposefully set out to come across as negative. Sometimes human...