Customer Service Training Blog
60 Second Service Lesson | Avoid These Killer Words
Telling an upset customer to “Calm Down” will actually have the opposite effect.
60 Second Service Lesson | Probing Questions
Probing questions are a type of open ended question that follows up to...
Proactive Customer Service
A face-to-face example of Paul Passive checking a customer into his hotel. Ouch!
Business Friendly Customer Service Training Program
Many service professionals face repetitive situations….the same type of call over and over....
Monogramming the Call
Most people like hearing their name. This short video lesson explains how to...
Features vs Benefits | 60 Second Service Lesson
Do your customer-facing team members understand the differences between features and benefits?
Ownership – Service Recovery
Video lesson explores the importance of taking ownership after any service mishap.
I Irritates
It’s not all about YOU! Stop over using the word “I” in your...
Basic Selling Skills – Rejection
Understand that rejection is a natural part of the sales and service process....