The Customer Retention Courses that Pay for Themselves
Professional-Quality Customer Service Courses Aimed at Helping Your Company Boost Customer Retention — and Your Bottom Line
Do you want to know how to boost your company’s profits by as much as 95 percent? Well, you can do just that by improving customer retention by just 5 percent.
It pays to provide good customer service for every customer, every time. But reaping the bottom-line benefits of good customer service starts with giving your employees the strategies they need to excel.
ServiceSkills.com is on a mission to help companies like yours harness the power of stellar service to boost customer retention—and your bottom line. We know that good customer service is just good for business.
Here’s why customer service is important to your bottom line:
- You are as much as 50 percent more likely to make a sale to a loyal, current customer than you are to a new one.
- It will take your team 12 positive interactions to make up for just one bad one—that’s precious company time you could be using making more sales.
- Generally speaking, your loyal customers are worth nearly 10 times their original purchase.
- It will cost your business 5 to 25 times as much to attract a new customer than it does to keep an existing one.
Our library of 120+ scenario-based customer retention courses will teach your team the skills they need to create loyal customers through stellar service. Your customer service representatives will be challenged with scenario-based learning that forces them to evaluate how they approach every difficult client situation—and gives them the customer retention strategies they need to delight customers and create loyal brand advocates.
You will easily be able to monitor your team’s progress through our intuitive online platform—or through your own LMS system—and track their learning by viewing their quiz scores for each course.
ServiceSkills.com is an affordable and effective option for any company searching for ways to boost their bottom line and improve their customer retention rates.
Improve customer retention with ServiceSkills to …
MAKE CUSTOMERS HAPPIER – We’ll teach your reps strategies for delighting clients in every situation— making your customers happier. And loyal customers are customers for life.
FREE UP YOUR TIME – Your team will learn how to handle customer situations faster and more effectively, allowing them to talk with more customers and make more sales.
BOOST PROFITS – Customer retention increases by just 5 percent can boost your business’ profits by 95 percent. Loyal, happy customers are customers for life.
- Linda Depew
Director, Customer Service