Customer Service Training Blog

Business Writing & Email Customer Service Training - Email Matters℠ is designed to ensure your team is equipped to provide top-notch customer service via email.

Discover the transformative impact of empathy in business-to-customer calls. Explore the power of active listening, effective communication, and problem resolution, creating positive customer experiences. Learn how prioritizing empathy builds lasting connections, fosters loyalty, and defines a compassionate brand identity. Elevate your interactions and cultivate meaningful relationships today.

Gain invaluable insights into effective communication, active listening, and collaborative problem-solving to transform disagreements into opportunities for growth.

Happy customers lead to increased loyalty, higher retention rates, and, ultimately, improved revenue. It doesn't happen by chance, it's the result of thorough and ongoing training for employees.

Traditional office spaces have given way to flexible and remote working arrangements. This shift has ushered in a new era of opportunity and challenge, Equip team leaders and managers with the skills and strategies required to thrive in the digital age.

An organization is only as strong as its weakest link, and often, that weakness can be attributed to annoying coworker behaviors. There's a solution that combines humor and actionable advice to tackle these issues head-on.

Customer Service Week, The Right Skills for the Right Teams, Leading by Example and a New Learner Quote are all in this edition!

As a training provider who has been in the industry for a while now, we know that this is an important choice and that it can be a difficult one to navigate. We have a team of customer service experts who know our catalogue inside and out and will work with you to find the right options for your team’s needs.

If you’re going to be spending some of your much-needed resources on providing training for your employees, you’ll want to be sure you’re getting the most value possible out of that training.

Your employees’ time is valuable, and, quite frankly, many of the training resources available to them will waste their time. So how can you decide which customer service skills training provider or program to use?

Excellent outcomes, popular courses, meet the team and establishing learning objectives are all in today’s newsletter.

If you’ve been in a customer service role before, you will know the unfortunate (but not uncommon) experience of encountering a customer who is less than pleased. Or, perhaps you’ve had a situation where you’ve not handled things quite as well as you would have liked. Regardless of the specific circumstances, these scenarios are not ... Recover from a Service Blunder in 7 Simple Steps