Customer Service Training Blog
Use Probing Questions To Improve Service
Sometimes, you ask an open-ended question but need a bit more information in...
Six Ways to Influence the Interaction
Covers six distinct methods any help desk or customer service agent is able...
Generations At Work – Millennials
Diverse generations in today’s workplace can cause some challenges as well as many...
Email Apocalypse – aka the “Reply-To-All” error
Just because everyone has and uses email, doesn’t mean everyone knows how to...
What To Say When Staff Waste Time Online
Employees have always wasted work time doing personal business. But in the age...
How To Handle The Irate Customer
Learn the ASAP Technique. A highly effective 4 point plan to soothe and...
How NOT to Handle A Complaint Call
When a customer contacts your organization with a problem or complaint, one of...
Don’t Use Company Jargon On Customers
Every organization has their own unique short cuts, codes and abbreviations. It’s a...
Great Service Starts with A Smile 🙂
Even if you never see your customer, a genuine smile comes through to...